Home > Uncategorized > BlackBerry 10 smartphone that cannot be booted up!!

BlackBerry 10 smartphone that cannot be booted up!!

February 4, 2013

Uh Oh!!!

IMPORTANT: 

Reloading a BlackBerry 10 smartphone after an interrupted security wipe

^ this is a documented troubleshooting step ALL your Z10 and soon Q10 owners should know about!

Reference: 

Article ID: KB33480
Type: Support Content
Last Modified: 01-31-2013

This is when the BlackBerry Link is unable to reload a BlackBerry 10 smartphone that has been interrupted during a security wipe. 

OS X users be wary and have parallels/vmware fusion or bootcamp running windows handy if you encounter this. 

At this time, this workaround is only available on PCs running Microsoft windows.  Please note, this should only be used after experiencing an issue performing a security wipe, for any other issues please contact technical support.

 

 

 

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  16. paul
    March 22, 2013 at 12:40 PM

    Thankyou so much missis didn’t like the phone so she gave to me , so I did a wipe it went flat said connect to pc wouldn’t reonise thank for the help so much

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    • Dono
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  1. February 11, 2013 at 1:36 PM
  2. March 4, 2013 at 9:00 PM
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