Home > BB10 Platform, BBM, Uncategorized > BBM Video – Connection Issues

BBM Video – Connection Issues

April 14, 2013


I’ve noticed across a few other blogs & forums of a few, just a handful of users having issues being able to connect with BBM Video. This is not a widespread issue, nor is BlackBerry the only smartphone that has a few users affected by this – you only need to search for early FaceTime users on iOS devices in its first inception using WiFi only to find facts.


Although its just a handful of users, its enough to be seen as an issue that could hurt the platforms image in the public eye. I figure I could use my deduction & search skills to help out where I can.

Some things to consider before attempting a BBM Video Chat:

Is the other user available to begin? BlackBerry users tend to be very busy, so kindly send them a  BBM or SMS first, be polite, be a Canadian 😉 – they maybe in a situation where they cannot take any form of calls.


In all seriousness please consider the following:

Does yourself & the other party of a solid internet connection? (provider or wifi)

Are either of you on a public WiFi connection (Starbucks or similar)?

Has BBM Video worked for you before vs with the party your attempting to connect with?

Has the other party signed into a BB10 device with their BB ID?

most importantly consider this …

Using Video Chat, BBM Voice, or BBM Video behind a firewall – Article ID: KB26816

For most personal or home networks, a firewall that is restricting network traffic will not be an issue and Video ChatBBM Voice, and  BBM Video will function as expected.

Video Chat, BBM Voice, and BBM Video use the following ports. Port forwarding must be enabled for the applications to work on a traffic restricted network.

  • 443 (TCP)
  • 3478 (TCP)
  • 3478 (UDP)
  • 45535 to 65535 (UDP)

Note: For guidance on how to setup port forwarding, contact the network administrator or refer to the router, firewall, or security software documentation.

Video Chat communicates with the following addresses and therefore they need to be white-listed.

  • sip.voip.blackberry.com:443
  • stun.voip.blackberry.com:3478
  • turn.voip.blackberry.com:443

BBM Voice and BBM Video communicates with the following addresses and therefore they need to be white-listed.

  • sip.voip.blackberry.com:443
  • bbmvideo.blackberry.com:443
  • turn.voip.blackberry.com:3478

For information on BBM Voice and requirements, see BlackBerry Messenger in BlackBerry World here.

BBM Video is only available on BlackBerry 10 smartphones.

Video Chat is only available on BlackBerry PlayBook tablets.


Hot BBM Video Model, Thank you BlackBerry and thank YOU hotness 😉

  1. chat
    April 27, 2013 at 5:57 PM

    Thank you admin.


    • Dono
      April 27, 2013 at 10:53 PM

      No problem at all.


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    • Dono
      May 3, 2013 at 12:28 PM

      Thank you for the kind words. I’m not thinking about blogging professionally or becoming an amateur editor – just not my thing. Who knows what the future brings though.


  3. Timi
    May 11, 2013 at 5:48 PM

    Is bbm video chat free over mobile networks? If this is not the case what’s the significance of the Allow bbm chats over mobile network setting ?


    • Dono
      May 12, 2013 at 11:52 PM

      BBM Video chat … the cost or being free depends on your carrier(s) selling BB10 devices. Some charge, some don’t specifically bundle with a rate plan, others just include the data usage as part of any other data in your monthly allotment.

      To me Data is Data (doesn’t matter what you use it for) and I’m actually glad consumerism convinced carriers of this. Traditionally, at least in Canada an the USA they nickel and dimed us for every kind of different data use.

      If BBM Video (BBM Chat is just regular BBM), is not free the significance of allowing it over mobile network means you don’t have to connect to WiFi:
      to get the right baby diapers of your newborn,
      to get the right mothers day present (yesterday)
      to get the right fathers day present (next month)
      to get the right lingerie that’ll fit you wife – I’d advise you get a picture or ask her to secretly BBM Video you herself in sexy lingerie before going to Victoria Secret 😉


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  5. Mitchell
    May 21, 2013 at 7:30 PM

    BBM Video isn’t working between my Z10 and a friend’s Q10 over WiFi. The only way to get it to work is if both of us are on mobile, but as soon as one of us connects to WiFi, no good. I’ve tried everything, and it isn’t working. Skype works fine. Why can’t BBM Video?


    • Dono
      May 26, 2013 at 8:28 PM

      Interesting. First off don’t mix Skype and BBM into the same issue/resolution they’re completely different – especially in how they connect.

      1. WiFi .. which WiFi is being used? (as in the source provider and router location) Have you tried your home WiFi for both of you? Is your router independent from your Cable/DSL modem and internet service provider? (they really should be then you have more control over ports being blocked, or limitations in bandwidth).

      2. Over HSPA/LTE for BOTH of you … have you tried to just make a BBM Voice call? If this fails, more than one day each attempt and various locations then either of you are on the wrong data plan! You should be on a regular smartphone plan (Rogers from your email shows that Rogers wouldn’t screw this up, your friend’s Q10 I haven’t a clue on his/her provider).

      3. Can either of you BBM each other just fine? (maybe this should be the very FIRST test)

      4. Does either of you an the wrong APN used for your respective service providers? Call into your providers if all else fails and have them ensure that the BBM SOC or BIS (SOC) – not the BIS data plan (these are completely different things and if your reps don’t know the difference as to speak to their 2 support immediately.

      PS: I hope you’re not the same person that has been bugging me incessantly over PM on crackberry on this same topic for the same devices. I’ve exhausted all methods of troubleshooting that I can there.


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