BBM Video – Connection Issues

I’ve noticed across a few other blogs & forums of a few, just a handful of users having issues being able to connect with BBM Video. This is not a widespread issue, nor is BlackBerry the only smartphone that has a few users affected by this – you only need to search for early FaceTime users on iOS devices in its first inception using WiFi only to find facts.

Although its just a handful of users, its enough to be seen as an issue that could hurt the platforms image in the public eye. I figure I could use my deduction & search skills to help out where I can.

Some things to consider before attempting a BBM Video Chat:

Is the other user available to begin? BlackBerry users tend to be very busy, so kindly send them a  BBM or SMS first, be polite, be a Canadian 😉 – they maybe in a situation where they cannot take any form of calls.

In all seriousness please consider the following:

Does yourself & the other party of a solid internet connection? (provider or wifi)

Are either of you on a public WiFi connection (Starbucks or similar)?

Has BBM Video worked for you before vs with the party your attempting to connect with?

Has the other party signed into a BB10 device with their BB ID?

most importantly consider this …

Using Video Chat, BBM Voice, or BBM Video behind a firewall – Article ID: KB26816

For most personal or home networks, a firewall that is restricting network traffic will not be an issue and Video Chat, BBM Voice, and  BBM Video will function as expected.

Video Chat, BBM Voice, and BBM Video use the following ports. Port forwarding must be enabled for the applications to work on a traffic restricted network.

• 443 (TCP)
• 3478 (TCP)
• 3478 (UDP)
• 45535 to 65535 (UDP)

Note: For guidance on how to setup port forwarding, contact the network administrator or refer to the router, firewall, or security software documentation.

Video Chat communicates with the following addresses and therefore they need to be white-listed.

• sip.voip.blackberry.com:443
• stun.voip.blackberry.com:3478
• turn.voip.blackberry.com:443

BBM Voice and BBM Video communicates with the following addresses and therefore they need to be white-listed.

• sip.voip.blackberry.com:443
• bbmvideo.blackberry.com:443
• turn.voip.blackberry.com:3478

For information on BBM Voice and requirements, see BlackBerry Messenger in BlackBerry World here.

BBM Video is only available on BlackBerry 10 smartphones.

Video Chat is only available on BlackBerry PlayBook tablets.

Hot BBM Video Model, Thank you BlackBerry and thank YOU hotness 😉